Home Shipping & Returns

Shipping & Returns

We’re committed to getting your art supplies to you quickly and safely.

Shipping Policy

  • Processing Time: Orders ship within 1–3 business days.

  • Carriers: We use trusted carriers like USPS, UPS, or FedEx.

  • Shipping Rates: Calculated at checkout based on your location and order size.

  • Free Shipping: Available on orders over $100 (some exclusions apply).

  • Local Pickup: Available at our Orem, Utah store during business hours.

We are not responsible for shipping delays caused by carriers, weather, or incorrect addresses.

Returns & Exchanges

We want you to love your purchase. If something’s not right, we’ll do our best to make it right.

  • Return Window: Returns accepted within 10 days of delivery.

  • Eligible Items: Must be unused, in original packaging, and include a receipt or proof of purchase.

  • Non-Returnable Items:

    • Final sale/clearance items

    • Used/opened paints, inks, and brushes

    • Digital or custom products

  • Return Shipping: You’re responsible unless the item was damaged or incorrect.

  • Refunds: Issued to the original payment method within 7 business days of receiving your return.

  • Damaged/Incorrect Orders: Contact us within 7 days of delivery. We'll cover replacement shipping.

Start a Return

Email [email protected] with your order number and reason for return. We’ll guide you through the next steps.